Privacy Policy

Diamond Stepss operates diamondstepss.com from Shop No. 3, Ladhewali Rd, near Suman Day School, Gulmarg Avenue, Jalandhar 144005, Punjab, India. If you have any question about this policy or your data, write to support@diamondstepss.com or call +91 78885 22353.

• —Contact and delivery details — your name, mobile number, email and shipping address. We need these to deliver your order and cannot fulfil an order without them.
• —Order history — what you bought, sizes, amounts and returns, so we can handle support and warranty claims.
• —Payment information — handled entirely by our payment gateway. We never see or store your full card number, CVV, UPI PIN or net-banking credentials.
• —Usage data — pages viewed, device type and approximate location from your IP, used to improve the site and measure our advertising.

We share the minimum necessary with the partners who make an order work:

• —Instamojo — to process payments and refunds securely.
• —Shiprocket and its courier partners — your name, address and phone, so your parcel can be delivered.
• —Google Analytics and Meta — anonymised usage and conversion data to measure advertising performance.
• —SMS, WhatsApp and email providers, to send order confirmations and delivery updates.

We do not sell your personal data to anyone, and we do not share it for any purpose beyond completing and supporting your order.

We use cookies to keep your cart intact between visits, remember whether you prefer the light or dark theme, and measure which ads bring people to the store. You can clear or block cookies in your browser settings, though your cart will not persist if you do.

Order and invoice records are retained for eight years, as required under Indian tax law. Marketing preferences and analytics data are kept for 26 months. You may ask us to delete anything not covered by a legal retention requirement.

• —Ask for a copy of the personal data we hold about you.
• —Have inaccurate details corrected — you can edit most of them yourself under Profile.
• —Ask us to delete your account and associated data, subject to the retention rules above.
• —Opt out of marketing messages at any time by replying STOP, without affecting order updates.

To exercise any of these, email support@diamondstepss.com from your registered address. We respond within 30 days.

The site runs entirely over HTTPS, payment data never touches our servers, and access to customer records is limited to staff who need it to do their job. No system is perfectly secure, so if we ever detect a breach affecting your data we will notify you promptly.

Our store is not directed at children under 18. If you believe a minor has provided us personal data, contact us and we will delete it.