Returns & Exchanges
Wrong size or changed your mind? You have 7 days from delivery to send it back.
Last updated: 26 July 2026
How it works
Raise the request
Go to your account, open the order and choose Return or Exchange within 7 days of delivery.
We arrange pickup
Our courier collects the parcel from your address, usually within 2–3 working days. Reverse pickup is free.
Quality check
Once the item reaches us we inspect it against the condition rules below. This takes 1–2 working days.
Refund or exchange
Exchanges ship immediately. Refunds are issued to the original payment method within 5–7 working days.
What we accept
- Unworn, unwashed footwear in original condition with all tags attached.
- The original shoe box, undamaged, along with any dust bags, laces or inserts it came with.
- Items returned within 7 days of the delivery date.
- Wrong item delivered, or an item that arrived damaged or defective — always accepted, no questions.
What we can't accept
- Shoes with visible wear on the sole — try them on indoors, on a clean surface.
- Items missing their box, tags, or original packaging.
- Socks and innerwear, which cannot be returned for hygiene reasons.
- Items marked Final Sale on the product page.
- Requests raised after the 7-day window has closed.
Exchanges
The most common reason for a return is sizing, so exchanges for a different size in the same style are free and prioritised — we dispatch the replacement as soon as the original is picked up, rather than waiting for it to reach us.
Check the Size Guide before ordering — it has a UK/EU/US/cm conversion table and instructions for measuring your foot at home.
Refund timelines
- Prepaid orders: refunded to the original payment method in 5–7 working days after the quality check.
- COD orders: refunded by bank transfer to an account you provide, in 5–7 working days after the quality check.
- Partial COD orders: the amount you paid on delivery is refunded in full. The ₹300 shipping advance is refunded only if the return is due to our error.
- Shipping charges already paid are refunded only where the return is due to our error.
Questions
Message us on WhatsApp at +91 78885 22353 or email support@diamondstepss.com. We're available Monday–Saturday, 10 AM – 7 PM IST.