Shipping Policy
How and when your order reaches you, what it costs, and what happens if something goes wrong in transit.
Last updated: 26 July 2026
Free shipping
On orders over ₹1,999
Delivery time
2–5 business days
COD fee
₹49 per order
Ships from
Jalandhar, Punjab
Where we deliver
We ship across India to every pincode serviced by our courier partners. Orders are dispatched from our store at Shop No. 3, Ladhewali Rd, near Suman Day School, Gulmarg Avenue, Jalandhar 144005, Punjab, India.
You can check serviceability and the exact delivery estimate for your area by entering your pincode on any product page before you order.
Charges
- Free shipping on all prepaid and COD orders above ₹1,999.
- Orders below ₹1,999 carry a flat ₹99 shipping charge, shown in the cart before payment.
- Cash on Delivery adds a ₹49 handling fee. Choosing to pay online instead removes this fee and, on orders over ₹1,499, applies an extra ₹30 discount.
- The price you see is the price you pay. No taxes or charges are added after checkout.
Dispatch and delivery time
- Orders placed before 2 PM IST on a working day are dispatched the same day.
- Orders placed after 2 PM, on Sundays, or on public holidays are dispatched the next working day.
- Delivery typically takes 2–5 business days from dispatch. Remote pincodes and the North-East may take 2–3 days longer.
- You receive an SMS and WhatsApp message with your tracking link as soon as the courier picks up your parcel.
Paying the shipping advance
On eligible orders you can choose Pay ₹300 now, balance on delivery. The advance covers shipping and handling, and the remaining amount is collected in cash by the courier.
Please note: the ₹300 advance is non-refundable if the parcel is refused at the door or returned undelivered, because the shipping cost has already been incurred.
Failed delivery and RTO
- Our courier partners attempt delivery up to three times before returning a parcel to us.
- Please keep your phone reachable. Undelivered parcels come back to Jalandhar and delay any refund by 7–10 days.
- If a parcel is returned through no fault of yours, we re-ship it free of charge or refund you in full, whichever you prefer.
Damaged or missing parcels
Please record an unboxing video when you open a parcel — it is the fastest way for us to resolve a claim with the courier. If a parcel arrives damaged, tampered with, or short of items, contact us within 48 hours of delivery at support@diamondstepss.com or on WhatsApp at +91 78885 22353 and we will replace it or refund you.